November 28, 2022


We Do Shopping Right

How Proactive Customer Service Benefits Your Post-purchase CX


Carrier faults and buyer stress and anxiety past the buy button are unavoidable. Even so, with’s Delivery Knowledge Management (DEM) system, you can transform shopper anxiety and irritation into intense loyalty by implementing proactive shopper services in the submit-order section. 

With DEM, you can be wonderful, even when your transport carriers disappoint. Shipping troubles are unavoidable even with the most effective carriers. Though you do not have handle over these activities, you can stage in prior to shopper impression and proactively address them, thereby instilling self esteem in your clients.

Also, reduce indignant WISMO by 70% with proactive order position updates. Your customers’ anticipation is at its peak when they are waiting for their packages – we’re positive your assist agents can’t agree more. So, retain your consumers in the loop about the whereabouts of their get with proactive interaction and free up your guidance reps’ time to focus on additional pressing troubles.

That’s not all! To make resolving client problems even extra uncomplicated, integrates with each individual major eCommerce and CRM system, Helpdesk tool, and Purchase Management procedure. Ship notifications on order supply lifecycle, proactively tackle shipping and delivery issues, get predictive alerts, and ship delivery-relevant tickets to strengthen consumer interactions and build gratifying supply encounters.

The finest section is that it will take fewer than 2 minutes to see in action with no any alter to your present workflow.

The worth we include to businesses is most obvious when skilled first-hand.

Fascinated? We at can’t wait to assist you grow your fanbase, cost savings, and business. 

Get in contact with our pro or produce to us.


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